Frequently Asked Questions...

How long will it take to receive my order?

The production time is stated on each product, please allow this time to receive your order.  If you need it before this time please email emma@theimperfectwoodcompany.co.uk.  We also have a ready made section, where the production time is not applicable.  Just allow for the delivery time of 1-3 days.

How can I track my order?

Once your order has been dispatched, you will receive an email with a link to your tracking details. For international orders, please allow up to 21 days (excluding bank holidays and weekends) to receive your order, if you don’t receive it in this time then please email emma@theimperfectwoodcompany.co.uk and we will look into this for you.

Can I leave a review for the product I purchased?

Yes absolutely! Please find the product you would like to review on the website and click on ‘Write a review’, complete the form and submit.

Do you accept returns?

We hope that you love everything you receive from us but if you do need to return an item then we ask that you do it within 14 days of receipt. Please ensure that it is packaged well and is in a resalable condition. Please note we do not accept returns on personalised products unless we have made an error. To find out how to return your item please visit our Delivery & Returns page.

I'm a blogger/influencer and would love to collaborate with The Imperfect Wood Company.  Who can I contact?

We are always on the hunt for amazing women to collaborate with. If you would like to work with us please email emma@theimperfectwoodcompany.co.uk with your name and link to your Instagram account and/or blog.  Or you can just click here.

I'm a shop owner and would love to stock your products, how can I do this?

Please head over to our trade page for more information, click here.